Refund policy
Return & Refund Policy – O'somee
At O'somee.com we want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help.
Returns
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You have 10 days from the date of delivery to request a return.
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Items must be unused, unworn, unwashed, and in original condition with all tags attached.
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We do not accept returns on:
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Final sale items
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Underwear, swimwear, or intimate wear (for hygiene reasons)
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Gift cards
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Return Process
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Email us at [nazersingh1933@gmail.com] with your order number and reason for return.
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Once approved, we will provide return instructions.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
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Once we receive and inspect your return, we will notify you.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable.
Exchanges
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We only replace items if they are defective, damaged, or the wrong size.
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If you need an exchange, contact us within 7 days of receiving your item.
Damaged or Incorrect Items
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If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos.
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We will arrange a replacement or full refund at no extra cost.
Late or Missing Refunds
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If you haven’t received your refund yet, please check with your bank or payment provider.
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If the issue persists, contact us at [nazersingh1933@gmail.com].
Contact Us
For any questions, reach out to us at:
📧 [nazersingh1933@gmail.com]